Dolby Laboratories Inc.

Staff Operational Support Engineer

Atlanta, Georgia,United States · Staff+ · Full-time

Sponsorship not specified$137k-$187kDetected 54 days ago

Distributed SystemsCloud PlatformsKubernetesTerraformHelmCI/CDPrometheusGrafanaDevOpsIncident ResponseVoIPCommunicationCollaboration

About the role

At Dolby, science meets art, and high tech means more than computer code.
As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones.
To do that, we need the absolute best talent.

Drive adoption of automation-first and AI-augmented operational practices Pre-Event Planning & Operational Readiness
Collaborate with customers and internal teams to ensure smooth event execution On-Call & 24/7 Operations
Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
Perform or contribute to root cause analysis (RCA) for production incidents
Document findings, corrective actions, and preventive measures
Work closely with Engineering teams to escalate defects, validate fixes, and support production deployments
5+ years of relevant experience in operational, support, or similar customer‑facing roles

Act as the operational voice during post-incident reviews Required Skills & Experience Technical Skills
Proven ability to own complex problems end‑to‑end and operate with a high degree of autonomy
Strong experience supporting production video streaming platforms, OTT services, live systems
Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
Comfort performing controlled changes in production environments
Working knowledge of incident management and on-call operations Operational Mindset
Proven ability to remain calm, structured, and decisive during high-pressure incidents

Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments
Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes
Leverage AI tools and automation to enhance operational efficiency and incident response.
Dolby is proud to be an equal opportunity employer.
Our success depends on the combined skills and talents of all our employees.

The Atlanta Area base salary range for this full-time position is $136,500-$187,400, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity.
Our salary ranges are determined by role, level, and location.
Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12 Equal Employment Opportunity: Dolby is proud to be an equal opportunity employer.

This listing is sourced directly from Dolby Laboratories Inc.'s careers page and normalized into a canonical job model.