Dolby Laboratories Inc.
Staff Operational Support Engineer
Atlanta, Georgia,United States · Staff+ · Full-time
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DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Atlanta-Sandy Springs-Roswell, GA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- At Dolby, science meets art, and high tech means more than computer code.
- As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones.
- To do that, we need the absolute best talent.
Responsibilities
- Infrastructure as Code & Production Operations • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments • Leverage tools and frameworks such as: Terraform Helm Kubernetes manifests GitOps workflows CI/CD and deployment pipelines • Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes • Collaborate with Engineering and DevOps to improve deployment reliability and operational safety • Validate and execute infrastructure or configuration changes through codified workflows AI-Driven Operations & Automation. • Leverage AI tools and automation to enhance operational efficiency and incident response.
- Take ownership of escalated customer issues from Level 1 Support and drive them to resolution.
- Lead or actively contribute to live incident bridges involving customers, internal teams, and partners.
- Collaborate with Engineering and DevOps to improve deployment reliability and operational safety
- Validate and execute infrastructure or configuration changes through codified workflows AI-Driven Operations & Automation.
- Drive adoption of automation-first and AI-augmented operational practices Pre-Event Planning & Operational Readiness
- Collaborate with customers and internal teams to ensure smooth event execution On-Call & 24/7 Operations
- Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
- Perform or contribute to root cause analysis (RCA) for production incidents
- Document findings, corrective actions, and preventive measures
Requirements
- Act as the operational voice during post-incident reviews Required Skills & Experience Technical Skills
- Proven ability to own complex problems end‑to‑end and operate with a high degree of autonomy
- Strong experience supporting production video streaming platforms, OTT services, live systems
- Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
- Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
- Comfort performing controlled changes in production environments
- Working knowledge of incident management and on-call operations Operational Mindset
- Proven ability to remain calm, structured, and decisive during high-pressure incidents
Compensation
- The Atlanta Area base salary range for this full-time position is $136,500-$187,400, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity.
- Our salary ranges are determined by role, level, and location.
- Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.
Benefits
- Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure.
Equal opportunity
- Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12 Equal Employment Opportunity: Dolby is proud to be an equal opportunity employer.
This listing is sourced directly from Dolby Laboratories Inc.'s careers page and normalized into a canonical job model.