LiveRamp

LiveRamp

Customer Success Manager, Media Partnerships

New York, USA

Sponsorship not specified$81k-$112kDetected 64 days ago
Data AnalysisAccount ManagementCustomer SuccessCommunicationCollaborationProblem Solving

About the role

  • We know that inspired teams enlist people from a blend of backgrounds and experiences.
  • And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong.

Responsibilities

  • Build and maintain strong, long-lasting customer relationships, including C-level contacts.
  • Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved.
  • Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
  • Manage the customer renewal process and work to reduce churn and contraction, as well as identifying opportunities to optimize revenue potential within agreements.
  • Act as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements.
  • Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challenges.
  • Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutions.

Requirements

  • This role requires in-depth knowledge of both the Media and AdTech industry and an understanding of both ad sales and brand marketing use cases for media companies.
  • If you are creative, a strategic thinker, a proactive problem-solver, and a relationship-builder, we invite you to apply and take your career to the next level.
  • Strong understanding of DSPs, SSPs, and the programmatic advertising ecosystem.

Skills

  • Understand the specific use cases and challenges faced by media companies in brand marketing.

Compensation

  • Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead.

Benefits

  • Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
  • Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
  • Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
  • Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

Company info

  • LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people.
  • Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents.
  • Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
  • Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
  • We use automated decision systems (ADS) as part of our recruitment and hiring process.
  • If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know.
  • We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
  • LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
  • To all recruitment agencies: LiveRamp does not accept agency resumes.
  • Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location.
  • LiveRamp is not responsible for any fees related to unsolicited resumes.
  • LiveRamp does not accept agency resumes.

Equal opportunity

  • LiveRamp is an affirmative action and
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This listing is sourced directly from LiveRamp's careers page and normalized into a canonical job model.