Red Cup IT, Inc.
Technical Account Manager
Los Angeles, CA
Sponsorship not specifiedDetected 111 days ago
AzureComplianceRoadmappingSalesAuditingVendor ManagementFirewallCiscoPublic SpeakingSharePoint
About the role
- Core Responsibilities The TAM role is often summarized as "The Guardian of the Client Standards." They are proactive rather than reactive.
- Technology Alignment: Regularly auditing client environments against the MSP's "Standard Stack" (e.g., ensuring all firewalls, backups, and cloud configurations meet specific security and performance benchmarks).
- Technical Business Reviews (TBRs): Leading quarterly or semi-annual meetings with clients to present health reports, risk assessments, and infrastructure roadmaps.
Responsibilities
- Identifying technical gaps (e.g., an aging server) and drafting the initial scope of work (SOW) for the project team to implement.
- A primary goal is to reduce the number of support tickets a client submits by proactively fixing the root causes.
Requirements
- Familiarity with NIST, CIS, or SOC2 standards to ensure client environments are compliant.
- Proficiency in MSP tools like ITGlue, Liongard, or Hudu to maintain "the source of truth" for client environments.
- Bachelor's degree in IT, CS, or equivalent experience.
- Required Skills & Qualifications A successful TAM needs to be "bilingual"-fluent in both "Server-speak" and "C-Suite-speak."
Skills
- The ability to recommend solutions (upselling) based on actual technical needs rather than just hitting a sales quota.
Benefits
- Leading quarterly or semi-annual meetings with clients to present health reports, risk assessments, and infrastructure roadmaps.
- Perspective Internal infrastructure health.
- It's usually a mix of technical health and financial growth.
Company info
- We are looking for a Technical Account Manager (TAM) at a Managed Service Provider (MSP) who is the bridge between a client's business goals and the MSP's technical execution.
- Unlike a standard Account Manager who focuses primarily on renewals and sales, a TAM is a highly technical consultant who ensures that a client's infrastructure actually aligns with industry best practices and their specific organizational needs.
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This listing is sourced directly from Red Cup IT, Inc.'s careers page and normalized into a canonical job model.