Notabene

Senior Customer Success Manager [Remote]

New York · Senior

Sponsorship not specifiedDetected 83 days ago

RailsComplianceHubSpotCRMAccount ManagementCustomer SuccessProblem Solving

About the role

As a member of the Customer Success team, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business.
If you strongly believe this role is for you, please apply.
Notabene considers a broad array of candidates, including those without blockchain experience.

Notabene is building infrastructure that's transforming how money moves in the digital economy.
Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)

Prior working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
6-8 Years Customer Success experience
Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
Experience negotiating and closing deals
Experience managing a range of clients from SMBs to Enterprise
Experience contributing to the creation of Customer success processes and resources
You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
You can confidently demonstrate knowledge of both our product and also the wider industry
High emotional intelligence and some who is motivated by learning and problem solving
Thrive on working autonomously with an entrepreneurial mindset.
Embody proactivity and are happy rolling up your sleeves and getting stuck in

$1000 WFH Stipend: Use within your first year of employment.
Unlimited PTO: We trust you to take as much holiday as you need.
Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.
Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
Flexible Remote Work: Work from anywhere!

We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency.
With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry.

Notabene is proud to be an equal employment workplace and an affirmative action employer.

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This listing is sourced directly from Notabene's careers page and normalized into a canonical job model.