Navvis
Customer Success Manager - SMB
US Remote / Hybrid (NavVis Inc.)
Sponsorship not specified$58k-$98kDetected 2 days ago
Account ManagementOnboardingCustomer SuccessCommunicationCollaboration
About the role
- As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers.
- You will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success.
- The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you!
Responsibilities
- With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Proven track record of building trusted relationships with B2B clients and delivering measurable business value
Requirements
- A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
- 3+ years of experience in B2B customer success, account management, or consulting.
Nice to have
- Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
Skills
- Actual compensation within this range is based on skills, experience, and qualifications.
Compensation
- The hiring range for this role is $57,800 - $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 - $115,600. This reflects the full span across all US locations where this role can be based
- your specific range will depend on your location. We believe in good faith that this is the range of possible compensation at the time of this posting. Actual compensation within this range is based on skills, experience, and qualifications.
Benefits
- 15 days of vacation and 11 public holidays.
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 5 days of paid sick leave
- Paid Parental Leave.
Company info
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Willingness to travel to build deeper relationships and address customers' technical needs
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
This listing is sourced directly from Navvis's careers page and normalized into a canonical job model.