Recar
Product Return Center Operations Lead
Troy, Michigan · Junior
Sponsorship not specifiedDetected 32 days ago
BudgetingOperations ManagementSupply ChainLogisticsLeadershipCommunicationCollaborationCritical ThinkingMentoringPublic Speaking
About the role
- The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.
- This role is ideal for someone with strong leadership skills, operational expertise, and a passion for continuous improvement.
- If you're experienced in managing teams, driving performance, and optimizing return and warranty processes, we want you on Team Slate.
Responsibilities
- Manage the Product Return Center facility and personnel responsible for warranty claim validation and returned material inspection.
- Define and maintain team operating standards and performance objectives.
- Train and develop employees, conduct reviews, and recommend performance actions.
- Recommend and implement changes to operational methods and policies.
- Motivate, persuade, and collaborate with junior supervisors and peers.
Requirements
- Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.
- 5+ years of experience in warehouse, logistics, or warranty operations, with at least 2 years in a supervisory or leadership role.
- Experience mentoring team members and implementing development plans.
- Strong understanding of business plans and departmental strategies.
- Ability to analyze operational data and apply critical thinking to solve problems.
- Proven ability to lead teams effectively, foster accountability, and drive performance in a dynamic operational environment.
- Skilled in cultivating a collaborative team culture and inspiring high levels of engagement.
- Capable of managing competing priorities and maintaining focus on high-impact activities.
- Excellent written and verbal communication skills.
- Strong interpersonal skills for cross-functional collaboration and conflict resolution.
- Solid understanding of parts return processes, inventory systems, and department-specific tools and technologies.
- WHY JOIN TEAM SLATE?
- At Slate, we're fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
Skills
- Oversee supplier return shipments and ensure accurate documentation and processing.
- Adapt and execute business plans aligned with departmental strategies and functional priorities.
- Act as an advisor to the Warranty Manager and assist with deadlines and issue resolution.
- Control planning, staffing, budgeting, and expense priorities.
- Conduct presentations on projects, schedules, and performance metrics.
- Exercise judgment within defined procedures and occasionally make decisions without clear precedent.
- Ensure operational decisions do not cause delays or disruptions to work plans.
Company info
- We're seeking a Product Return Center Operations Lead to manage the daily operations of our Product Return Center. This role is ideal for someone with strong leadership skills, operational expertise, and a passion for continuous improvement. If you're experienced in managing teams, driving performance, and optimizing return and warranty processes, we want you on Team Slate.
- We're seeking a Product Return Center Operations Lead to manage the daily operations of our Product Return Center.
This listing is sourced directly from Recar's careers page and normalized into a canonical job model.