phData
Technical Delivery Manager
US-Remote
Sponsorship not specifiedDetected 1 day ago
GitSnowflakeRedshiftDatabricksAWSGCPAzureCloud PlatformsCI/CDMachine LearningAirflowdbtData EngineeringIncident ResponseProject ManagementCRMProcess ImprovementEHR/EMRLeadershipCommunicationCollaborationPublic SpeakingOrganizational Skills
About the role
- We are looking for a Technical Delivery Manager to join our Elastic Platform Operations (EPO)/Managed Services team.
- You will also play a key role in major incident response, process improvement, and the development of delivery best practices across our Managed Services portfolio.
Responsibilities
- Own and drive the delivery and operational excellence of modern data platforms (including streaming, data lakes, and analytics) for multiple customer accounts.
- Lead and motivate client technical teams, providing hands-on technical leadership for design, implementation, and ongoing operational support of cloud data platforms.
- Collaborate with cross-functional partners including architects, engineers, and site reliability/operations teams in the US and India to deliver successful client engagements and seamless handoffs across time zones.
- Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and outcomes, hosting leadership discussions, and identifying opportunities to expand the value of our services.
- Ensure teams are trained and prepared to deliver by driving accurate process documentation, clear internal and external communication, and continuous readiness for production operations.
- Maintain proper staffing levels across accounts, balancing delivery between US and India team members to support continuous delivery and high customer satisfaction.
- Deliver feedback and drive improvements to our overall Managed Services offerings through process optimization, knowledge sharing, and creation of accelerators and reusable assets.
Requirements
- 5+ years of experience in technical management, IT architecture, customer relationship management, project management, and/or delivery management, ideally within data, analytics, or infrastructure operations.
- Hands-on experience with at least one major cloud platform, specifically Amazon Web Services (AWS) or Microsoft Azure.
- Experience leading technical operations teams through multiple large or complex projects, including backlog creation (Epics, Stories, Tasks), prioritization, and delegation.
- Experience scoping and planning large-scale, complex technology infrastructure or modern data platform initiatives.
- Ability to describe specific engineering tasks completed with AI assistance.
- Strong leadership skills with a professional track record of creating, challenging, and improving processes and procedures.
Nice to have
- Experience working with cloud data platforms such as Snowflake, Databricks, and Azure Synapse in a multi-customer or managed services context.
- Additional experience with tools such as Qlik, StreamSets, NiFi, Cloudera, or Coalesce.
- Contributions to internal accelerators, process improvements, or knowledge sharing initiatives are a plus.
- This role is based in the US and operates primarily in Central or Eastern US time zones, with regular collaboration with teams in India and across the Americas.
- Some flexibility may be required to collaborate across time zones with colleagues and clients.
- Client needs may occasionally require flexibility in working hours and willingness to travel for client visits, team workshops, and strategic planning sessions.
Company info
- Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement.
- Ensure engagements are delivered on time, within scope, and on budget, with clear measures of success and value for customers.
This listing is sourced directly from phData's careers page and normalized into a canonical job model.