Baker University

Network Technician

Baldwin City, Kansas, United States

Sponsorship not specifiedDetected 2205 days ago

Customer SupportCiscoLoad BalancingNetwork MonitoringResearchCollaboration

About the role

The faculty provides creative, student-focused learning experiences that challenge students to analyze issues with depth and clarity.
Graduates realize their potential to become confident, competent contributors to society.
The Network Technician will be responsible for operations and maintenance of the network enterprise infrastructure supporting the NORAD Northern Command missions.

Provide expert support to troubleshoot circuits using router commands, loops, alarms and errors, and other troubleshooting technologies and techniques.
Monitor, organize and work collaboratively in a technological environment to support an established collaborative work environment, and work to influence team members regarding solution design, processes and approaches.
Develop networking solutions and technology adjustments on a live, global network to optimize services to NORAD/USNORTHCOM users.
Manage functional area trouble tickets by creating and updating tickets, to accomplish all tickets within key program performance indicators.
Develop, identify and recommend opportunities for performance improvement of various networks and processes by employing IT Service Management (ITSM) best practices.
Tackle complex networking issues to support root cause analysis and development of strategies and solutions to issues that are unclear and require deep technical knowledge.
Manage work center equipment accountability and perform the Data Center Management activities to clean-up, grow, and face new challenges to create an environment designed for redundancy and continuity in cases of contingency
The Network Operations Technician will operate autonomously within a team to support a program that provides sustainment, maintenance, innovation, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.

Insurance after 60 days of employment (Health, Dental, Vision, & Life)
Company Paid Life Insurance
PTO begins accruing on the first day of employment, and is available for use after the 90 day employment anniversary.
Baker University is a premier private university with a tradition of academic excellence and student engagement in a respectful, inviting, and values-based learning community.
Students fully engage in their learning; connect with peers, faculty, and staff; and develop lifelong relationships with diverse groups of people.

Engage directly with Government customers, internal customers, team members and management regularly to understand, design, develop and implement networking solutions to optimize network performance and capabilities on all three NORAD/USNORTHCOM networks.
Develop technical solutions that require: collaboration with internal experts and customers; deep analyses; and understanding of impact on end-product users.
Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services.

This listing is sourced directly from Baker University's careers page and normalized into a canonical job model.