Tdwilliamson

Sales Support Representative I

USA, OK, Tulsa

Sponsorship not specifiedDetected 30 days ago

CRMSalesLogisticsCommunication

About the role

Trains to prepare quotes by interpreting customer line specifications/requirements through RFPs (request for proposal), TDW fitting/services inquiry form, and scope documents and translate these into services and product requirements
Develop understanding of scope of work laid out by customer/OSR and what deliverables need to be inputted into quote
Learns to develop knowledge of TDW manufacturing and/or services processes, and to communicate that knowledge appropriately
At time of quotation, search appropriate TDW databases (CRM, TDW Product Selector, parts list, OLDs) to try and find a design that may be suitable for the customer's project.
Trains to develop knowledge in pricing and quote preparation, as defined TDW pricing policies and guidelines
Collaborates with Shipping and/or TMP Production Planning to ensure and confirm proper delivery
Enlist other Sales Support Reps to identify appropriate TDW departments and contact to enable effective coordination and resolution of all customer issues such as change orders, complaints, returns, repairs and literature requests
Learns knowledge of industry design codes and market trends, including competitive advantages

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Trains to assist TDW customers and colleagues define which TDW product/group of products &/or services best address the customers' operational requirements
Learns to develop knowledge, utilize, and enforce techTDW operational procedures, including acceptable Terms and Conditions (both legal and commercial) to customers and Outside sales,
Ensures accuracy of bill-to and ship-to addresses for customers, reviews order for credit terms with Supervisor and submits to TDW Credit depart for approval
Trains and eventually converts the quote to sales order of existing customers into appropriate systems (CRM, WSGP, AX)
Ensures that all correspondence and communication, written and verbal, with customers are professional and accurate,
Communicates with other departments to meet the customers' delivery requirements

This listing is sourced directly from Tdwilliamson's careers page and normalized into a canonical job model.