Cordance
Customer Success Manager
United States - Remote · Mid
Sponsorship not specifiedDetected 30 days ago
CRMAccount ManagementForecastingProcess ImprovementCustomer SuccessLeadershipCommunication
About the role
- Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance.
- We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact.
- Cordance envisions that all companies we work with achieve their full potential.
Responsibilities
- Partner with Sales or Account Management on multi-product or complex expansion motions.
- Build trusted relationships with key decision-makers and influencers.
- Serve as the voice of the customer in internal discussions with Product, Support, Operations, and Leadership.
- Strategic Customer Partnership: Builds deep, trusted relationships with customer executives and stakeholders. Understands business objectives and aligns Cordance solutions to deliver measurable value, ROI, and long-term growth.
- Builds deep, trusted relationships with customer executives and stakeholders.
- Understands business objectives and aligns Cordance solutions to deliver measurable value, ROI, and long-term growth.
- Own renewal processes end-to-end for assigned customers, ensuring proactive communication, accurate forecasting, and timely closure.
- Lead renewal strategy discussions with customers and internal stakeholders.
- Uses insights to drive proactive engagement, improve adoption, and identify expansion opportunities.
Compensation
- Execute annual price increase communications with confidence and clarity.
Benefits
- Monitor customer health to anticipate churn risks and implement prevention plans.
- Maintain disciplined use of CRM and Customer Success platforms for tracking account plans, health, and renewals.
- Connects customer data, health metrics, and product usage to business outcomes.
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This listing is sourced directly from Cordance's careers page and normalized into a canonical job model.