CVS Health
Quality Manager, Data & Insights Analytics
TN - Nashville, USA · Full-time
Sponsorship not specified$60k-$159kDetected 23 hours ago
Data AnalysisCRMExcelVendor ManagementCommunication
> stay_score
odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- You'll plan a key role in supporting vendor oversight, internal reporting and the evolution of quality monitoring by integrating data tools and innovation into quality operations.
- For this role you'll need strong analytical expertise, system fluency and a deep understanding of Medicare sales processes.
Responsibilities
- You will collaborate cross-functionally with Quality Assurance, Compliance, Operations and Vendor Management teams to ensure the integrity of quality data and the effective use of metrics to drive performance improvement.
Requirements
- Experience/proficiency with CRM systems, including SPICE and ThinkAgent, with experience training on these platforms.
- Strong data and technical skills, including proficiency in Microsoft Excel (advanced functions such as Power Query, with working knowledge of SQL.
- Experience with NICE CXone platform including reporting, interaction analytics, and quality management modules.
Nice to have
- 5 years of experience, Medicare sales, including Medicare Advantage, Medicare Supplement and Part D plans.
- 5 years of Telesales and call center experience.
- Experience designing and launching applications or tools using platforms like QuickBase.
- Strong understanding of Medicare compliance requirements and quality assurance processes.
- Bachelor's degree in Communications, Business, Data Analytics or equivalent experience.
- Anticipated Weekly Hours
- $60,300.00 - $159,120.00
Compensation
- $60,300.00 - $159,120.00
- This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
- The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
- The typical pay range for this role is:
Benefits
- Great benefits for great people
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- Additional details about available benefits are provided during the
- application process and on Benefits Moments.
Company info
- Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
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This listing is sourced directly from CVS Health's careers page and normalized into a canonical job model.