EliseAI
Associate Solutions Engineer
Toronto
Sponsorship not specified$100k-$135kDetected 104 days ago
SQLDatadogRESTData VisualizationAgentic AIAccessibilitySalesforceCRMExcelZendeskPostmanAPI TestingCommunication
About the role
- The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Responsibilities
- Provide excellent, customer-obsessed support to our clients:
- Investigate and document bugs:
- Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.
- With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services.
Requirements
- Bachelor's degree in Computer Science or equivalent field
- 1-3 years of experience in similar role or field
- Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
- Computer Science degree, bootcamp certificate, or equivalent
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event-logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Reporting tools such as Tableau
- Experience writing SQL queries
- It's not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-raises-250m-series-e) startup that's scaling so fast.
Nice to have
- Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
- Experience in a customer-facing role is a plus
Compensation
- The salary range for this role is $100,000 - $135,000 CAD.
Benefits
- In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- Unlimited vacation and paid holidays
- EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
- Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
- We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
Company info
- How we onboard clients and translate their preferences into our system's settings.
- How our integrations work with client email, calendar, CRM, and property management systems.
- How our clients' businesses work and how issues they report impact their operations.
- Deeply understand our systems, customers, and how they work best together:
Equal opportunity
- If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
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This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.