Hclamericainc
Level 1 Analyst IT Help Desk
Cary, NC, United States · Full-time
Sponsorship not specifiedDetected 3015 days ago
ExcelVPNCommunicationProblem SolvingMicrosoft Office
About the role
- As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries.
- HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues.
- There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.
Responsibilities
- IT Help Desk Support
- Refer Service Call to the appropriate Resolution Owner Support Group
- Manage the entire service request process ensuring adherence to SLA
- Support for laptop, desktops, and printers
- PDA and blackberry support
Requirements
- Knowledge of Active Directory, Exchange 2003/2007
Skills
- Customer-focused
- 2-6 Years of IT Support Experience
- Thorough knowledge of troubleshooting remote access issues
- Excellent communication skills, (active listening skills)
- Able to articulate and speak with clear voice
- Diplomatic and must have interpersonal skills
- Able to understand the business's objectives
- Must have empathy with end users
- Team player
- Professional code of conduct
- Must have a good understanding of the organization
- Must have a good understanding of business units within AMD
Company info
- Communicate response times for dispatched tickets to the customers
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This listing is sourced directly from Hclamericainc's careers page and normalized into a canonical job model.