Tufts University

Library Assistant – Hirsh Health Sciences Library

Boston, Massachusetts · Staff+ · Part-time

Sponsorship not specifiedDetected 16 days ago

StatisticsCustomer SupportPatient CareResearchCommunicationProblem SolvingMicrosoft Office

About the role

The Research and Instruction Department is a highly visible and customer service-oriented department that serves as the primary and first point patrons come to for assistance with various library services and resources.
The Research and Instruction staff help patrons access services and resources, circulate materials, provide referrals
provide information about the library and its policies

The Library Reference Assistant is responsible for carrying out the daily activities of the Library Service Desk in an effective, customer-oriented, and professional manner. The position supports patrons' access to library resources and services
maintains patron records
and supports Library Service Desk statistics and Interlibrary Loan functions.
The position supports patrons' access to library resources and services; operates the circulation system; maintains patron records; assists with printing and scanning; answers basic reference questions; communicates library policies; and supports Library Service Desk statistics and Interlibrary Loan functions.
Maintains Library Service Desk supplies.

Knowledge and experience typically acquired by:
Associate's Degree
1-2 years related experience
In your cover letter, please briefly address your interest in public-facing library services and your ability to work the required schedule (afternoons and Friday evenings until 7:00 p.m.).

At least 1-2 years experience in a library, academic or special
Excellent written and verbal communication skills.
Strong commitment to outstanding public service.
Ability to work collaboratively in a team and independently.
Enthusiasm and initiative, and the ability to prioritize diverse responsibilities and meet deadlines.
Good organizational skills.
High-level problem-solving and technical skills.
Ability to meet and exceed customer needs and expectations.

Salary is based on related experience, expertise, and internal equity
generally, new hires can expect pay between the minimum and midpoint of the range.

The Hirsh Health Sciences Library provides collections and services that support the educational, research, and patient care missions of Tufts University, and specifically all programs on the Health Sciences Campus.
This is a benefits-eligible, part-time position for 20 hours per week.

Provides outstanding customer service to internal and external customers.
Please review the Application Instructions in the What We're Looking For section for additional submission requirements.

This listing is sourced directly from Tufts University's careers page and normalized into a canonical job model.