Live! Casino & Hotel
Contact Center Representative (Casual) - Cordish Gaming Shared Services
Hanover, MD, US · Part-time
Sponsorship not specifiedDetected 21 hours ago
Outbound SalesCommunication
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Contact Center Representative plays a vital role in delivering a seamless and memorable guest experience by serving as a primary point of connection for all guest and team member communications.
- Your ability to provide warm, professional, and efficient service across calls, emails, and digital channels helps ensure every interaction reflects the high standards of Live!
- Your dedication to service excellence and ability to represent the Live! brand with confidence and professionalism make a meaningful impact on guest satisfaction and loyalty.
Responsibilities
- Maintain guest confidentiality at all times when reviewing information.
- Maintains knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
- Maintains full knowledge, understanding, and adherence to company and department rules, policies and procedures, and sequences of service.
- Maintain knowledge and skill levels on property specific systems including but not limited to: HMS, Oasis 360, MGT KMAN, Hotsos, Zingle, Intract and Opentable Other related duties as assigned.
Requirements
- Ability to use hands and fingers to handle and feel.
- Ability to frequently talk, hear, walk and sit.
- Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
- Ability to stay in a seated positon for up to an 8 hour shift.
- Ability to regularly lift and/or move up to 5 pounds and infrequently lift and/or move up to 10 pounds.
- A high school diploma or GED equivalent One (1) year experience in telephone operations or switchboard operations or Hotel operations.
- Must obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
Skills
- Impeccable service and conflict resolution skills.
- Effective salesmanship skills.
- Strong computer literacy skills.
- Strong communication and organizational skills.
- Effective prioritization skills.
- Reliable ownership and follow through skills.
- Ability to communicate effectively in one-on-one, small group, and large group situations.
- Ability to read, write and communicate verbally in English.
- Ability to apply common sense reasoning to service related scenarios.
- To be given the power and responsibility to put service and community first.
- To be given the tools, resources, and opportunity to grow in their career.
Compensation
- Min Compensation USD $17.50/Yr.
- Max Compensation USD $17.50/Yr.
Benefits
- Perks We Offer You Comprehensive group health benefits for full-time and part-time
- Other benefits for full-time and part-time
- Team Members include: Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement On-site Wellness center for
Company info
- Individuals chosen to be part of the Live!
- Team can expect: To be part of an exciting experience unlike any other in the market.
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This listing is sourced directly from Live! Casino & Hotel's careers page and normalized into a canonical job model.