WellSky
Technical Support Analyst
Overland Park, KS · Mid · Full-time
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!
Responsibilities
- Review, troubleshoot, and document escalated application technical issues.
- Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
- Perform other job duties as assigned.
- The Technical Support Analyst is responsible for providing technical support to WellSky clients.
- The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL.
- This opening is with our Blood Management Support team.
Requirements
- Bachelor's Degree or equivalent work experience
- At least 2-4 years relevant work experience
- 2+ years of experience troubleshooting software applications, databases, interfaces, or system integrations using SQL and other technical analysis tools
- Knowledge of database systems, networking fundamentals, and system integrations, with the ability to investigate and resolve complex technical issues
- Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
- Ensure required response time and resolution times are met.
Nice to have
- Experience supporting system interfaces, integrations, or data exchange processes between software applications
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
- Job Expectations:
- We thrive on innovation, inclusiveness, and cohesive perspectives.
- WellSky is proud to be a drug-free workplace.
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
Compensation
- Educational assistance up to $2500 per year
Visa & Work Authorization
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
This listing is sourced directly from WellSky's careers page and normalized into a canonical job model.