gategroup
Manager, Customer Account
Chantilly, VA, USA · Full-time
Sponsorship not specified$80k-$85kDetected 2 days ago
Project ManagementAccount ManagementForecastingSupply ChainInventory ManagementCustomer SupportFlow CytometryLeadershipCommunication
About the role
- This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.
- Treats the customer with dignity and respect.
- SR (Shared Responsibility) - Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM.
Responsibilities
- Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
- Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
- Maintains a professional appearance at all times. Treats the customer with dignity and respect.
- Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.
- Ensures supply chain/purchasing has current up to date data and support purchasing requirements.
- Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR
- Ownership of CSI and drives the process as outlined in GG policy and procedures.
- Maintains a professional appearance at all times.
- Drives root cause analysis.
Requirements
- Proven Account Management skills required in order to create, maintain, and enhance customer relationships
- Minimum of 3 years of account/project management experience.
- Full knowledge of IFX system
- Full knowledge of Unimatic (aircraft operation)
- Full knowledge of AMOS & Sabre systems
- Full knowledge of AirServe and train staff on the use
- Must have full knowledge of Skylogistix
- Must have full working knowledge of AirServ.
- Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
- Daily reconciliation of delays and communications need activities as required.
Nice to have
- High School Diploma or GED required
- Associates degree or degree from a 4 year university or college is preferred
Skills
- (Certification, Licenses and Registration)
- Extremely detail oriented
- Technical and analytical competence (understands software, hardware, networks, etc.)
- Motivated, goal oriented, and persistent
- High level of initiative and works well in a fast paced, team environment
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction
- Delta Airlines: Full knowledge of IFX system
- Owner of change notice distribution list
- understands the unit performance grading system
- ensures the AC Damage reporting process is followed
- full knowledge of Delta build tool.
Compensation
- $80K - $85K Per Year
Benefits
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Commuter benefits
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