Fifththird

Commercial Services Rep I

Cincinnati, OH

Sponsorship not specifiedDetected 1 day ago

CRMRecruitingCustomer SupportCommunicationProblem Solving

About the role

Make banking a Fifth Third better® We connect great people to great opportunities.
Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service.

When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department.

High school education or equivalent.
Minimum two (2) years of previous customer service or commercial experience preferred.
Knowledge of banking products and procedures helpful.
Excellent customer service skills and the ability to articulate and explain information clearly.
Excellent telephone communication skills are essential.
Must be able, and willing to learn about Bank products and services.
Good problem solving skills.
Normal office environment with little exposure to dust, noise, temperature and the like.
Extended viewing of CRT screen.
Extended telephone use.
Repetitive keystroke movements.
May occasionally lift or move up to 10 lbs.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
Continually learning and developing knowledge of Bank products and services.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

This listing is sourced directly from Fifththird's careers page and normalized into a canonical job model.