Unframe AI

Support Engineer (Remote)

New York, New York, United States

Sponsorship not specifiedDetected 7 days ago

LLMsCustomer Support

About the role

You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage.
The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.
This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.

Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.

2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
Ability to work in a fast-paced environment with a wide variety of products and customer contexts.
It's an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world's biggest companies using Unframe.

About Unframe
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months.
We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.
Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
Communicate clearly with customers and internal teams throughout the support process.
What we're looking for
Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.

This listing is sourced directly from Unframe AI's careers page and normalized into a canonical job model.