GSM Jobs
Dispatcher/Customer Service Representative
Gastonia, NC
Sponsorship not specifiedDetected 21 days ago
Customer SupportCommunicationMicrosoft Office
About the role
- Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization?
Responsibilities
- Develop daily schedules for technicians and dispatch them to service calls.
- Manage truck restocking and ensure necessary filters and parts are available.
- Perform additional duties as assigned.
Requirements
- If you are a self-motivated individual with great work ethic, then we would love to get to know you!
- About GSM Services GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years.
- We'll celebrate our 100 years in business in 2027, a testament to our stability and commitment to excellence.
- Create service tickets and purchase orders for required parts.
Skills
- Proficiency with scheduling, spreadsheet, database, and word processing software.
- Excellent verbal and written communication skills.
- Strong multitasking and organizational abilities.
- Accurate data entry skills.
- Education: High School Diploma or GED.
Compensation
- Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits.
Benefits
- Customer Focus Self-Management Planning and Organization Empathetic Outlook Resiliency Teamwork Diplomacy & Tact Integrity Benefits & Perks At GSM Services, we believe in taking great care of our team-on and off the job.
Company info
- Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues.
- Communicate any arrival time discrepancies to customers.
- What We're Looking For: Experience: At least 1 year of customer service and dispatching experience.
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