CardWorks

CardWorks

Lead, Site Reliability Engineer

Pittsburgh · Junior

Sponsorship not specified$146k-$162kDetected 8 days ago
GitAWSAzureDockerKubernetesTerraformAnsibleCI/CDGitHub ActionsJenkinsDevOpsSite Reliability EngineeringMachine LearningIncident ResponseMentoring

About the role

  • Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind.
  • We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
  • The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Responsibilities

  • Become an everyday champion - and build a career where your impact fuels financial progress.

Requirements

  • Experience in Site Reliability Engineering with a track record of delivering measurable improvements in uptime, scalability, release stability, and overall reliability in complex enterprise environments.
  • Demonstrated experience standing up or significantly maturing an SRE practice (operating model, SRE/service engagement, production readiness, incident/postmortem program, and reliability roadmap).
  • Proven ability to establish Service Level Indicators (SLIs) and SLOs in production environments, including hands-on definition and implementation.
  • Infrastructure engineering experience with strong Infrastructure as Code skills using tools such as Terraform and Ansible.
  • Knowledge of emerging reliability practices, including SLO automation platforms, AIOps, or predictive operations to advance proactive reliability management.
  • Master's degree in computer science, Engineering, or equivalent practical experience designing and operating production systems at scale.
  • 7+ years of experience in Site Reliability Engineering.
  • Hands-on experience applying AI/ML to operations (AIOps) or GenAI in production support workflows, with a focus on measurable outcomes (MTTD/MTTR, alert fatigue reduction, change failure rate) and responsible use controls.
  • Demonstrated background in production incident response, leading resolution efforts, conducting blameless post-incident reviews, and implementing actionable remediation strategies.
  • Strong observability and telemetry expertise in designing instrumentation, building actionable dashboards and alerts, and delivering proactive reliability insights using metrics, logs, and traces.
  • Thorough understanding and practical experience in CI/CD pipeline design, optimization, and troubleshooting using modern tooling and platforms such as Azure DevOps, GitHub Actions, Jenkins, or GitLab CI, with an emphasis on speed, reliability, and security.
  • Practical knowledge of containerization and platform modernization, including architecting and operating containerized workloads with Docker, VMware, and Kubernetes (or comparable orchestration platforms) to modernize legacy applications and improve fault tolerance.

Nice to have

  • Preferred certifications include AWS Professional, Terraform, Ansible, Azure DevOps, Octopus Deploy or other automation-focused credentials that demonstrate continuous technical development.

Compensation

  • The salary range for this position, if located in NY Metro/NY State is $146,032 to $162,257.

Benefits

  • Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
  • Benefits Package -Medical, Dental, and Vision (plus much more)
  • Short- & Long-Term Disability
  • Wellness Programs
  • Paid Vacation, Sick Days and bank Holidays

Company info

  • Merrick Bank: The bank that builds
  • CardWorks Servicing: One partner, total performance
  • Carson Smithfield: Resolution with respect
  • With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
  • CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle.
  • With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery.
  • Our team tackles the industry's most complex credit and payment challenges.
  • And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
  • CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.
  • We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
  • Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets.

Visa & Work Authorization

  • y/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic inform
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This listing is sourced directly from CardWorks's careers page and normalized into a canonical job model.