Valon Tech

Product Operations Lead

New York

Sponsorship not specifiedDetected 84 days ago

SQLAgentic AIIncident ResponseCustomer SuccessCustomer SupportFDA Regulatory

About the role

Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry.
This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to influence product direction through leverage instead of org charts.

Build & Own Scalable Product Operations Systems
Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.
Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.
Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.
Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications.
we built and operate our own mortgage servicing business managing $110+ billion in loans.
This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

competitive salary plus a meaningful stake in the company via equity, and 401k plan.
NB: The base salary range provided encompasses multiple levels and will be based on a combination of past experience and interview performance.

Compensation: competitive salary plus a meaningful stake in the company via equity, and 401k plan.
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Generous time off: flexible paid time off, sick days, and 11 company holidays

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans.
The results speak for themselves.
We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience.
Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era.
When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations.
Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
quarterly budgets for team and company outings.
Use it for team swag, cooking classes, or team dinners!
Rather than focusing on a single product area, you'll work across the breadth of ValonOS, identifying cross-cutting patterns and shaping how the company operates, builds, and ships product.
Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.

equal opportunity employer that is committed to diversity and inclusion in the workplace.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

This listing is sourced directly from Valon Tech's careers page and normalized into a canonical job model.