Voleon
Corporate IT Services Operations Lead
Berkeley, CA
Sponsorship not specifiedDetected 74 days ago
PythonBashPowerShellMachine LearningLLMsIncident ResponseJiraStakeholder ManagementProcess ImprovementPerformance ManagementZero TrustResearchLeadershipCommunicationCollaborationMentoring
About the role
- Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance.
- We have become a multibillion-dollar asset manager, and we have ambitious goals for the future.
- Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals.
Responsibilities
- Grow into and exercise direct people management, including performance conversations, career development, hiring, and building a high-functioning team culture as the organization scales
- Lead IT service delivery strategy including service desk operations, SLA management, incident response, and continuous improvement. Define metrics and track performance
- Manage complex escalations and critical incidents as highest-level technical resource. Coordinate response and communicate status
- Perform hands-on operational and support work including troubleshooting, platform administration, endpoint management, and infrastructure operations
- Lead cross-functional IT projects with Engineering including rollouts, upgrades, automation, and security implementations
- Build strong relationships across IT and the organization as trusted advisor. Facilitate communication and collaboration
- 5-8+ years progressive IT experience spanning support, operations, and technical leadership. Breadth across multiple areas showing readiness for this multifaceted role
- Voleon is looking for a Corporate IT Services operations Lead to join our Corporate IT Services (Corp-ITS) team and serve as the technical leader and primary coordination point for IT service delivery across the organization.
- This position combines hands-on operational and support expertise with strategic leadership, team mentorship, and cross-functional collaboration to ensure exceptional IT experiences for all employees.
- you'll drive the day-to-day rhythm of IT support - ticket triage and assignment, queue management, workflow design in JSM, SLA adherence, and customer satisfaction.
Requirements
- Proven technical leadership including mentoring, setting direction, and influencing decisions.
- Formal management not required
- Proficiency in automation and scripting (PowerShell, Python, Bash).
- Experience with automation rules, SLA configuration, and reporting required
- Ability to influence without formal authority
- Experience leading cross-functional projects from planning through delivery.
- Experience with metrics, KPIs, and data-driven decisions
- Experience supporting highly technical users (engineers, data scientists, researchers).
Nice to have
- Hands-on experience with IT metrics, KPIs, and service delivery reporting
- Proven ability to adapt and execute during periods of organizational change
- Working knowledge of modern workplace technologies, including zero-trust, EDR, SaaS management, and DEX tools
- Relevant IT certifications (ITIL 4, ACSP, Microsoft 365, Jamf, CompTIA, PMP/Agile, leadership)
- Experience in financial services or other regulated environments preferred
- "FRIENDS OF VOLEON" CANDIDATE REFERRAL PROGRAM
Compensation
- In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.
Benefits
- Foster collaboration and continuous learning
- In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.
Company info
- We're looking for an IT Services Lead to own the operational engine of our Corp-ITS team.
- You'll ensure internal customers get timely, clear communication, escalate effectively to Corp-IT Engineering (Corp-ITE), and continuously identify where manual processes should be automated or handed off.
- We're looking for someone who brings early or demonstrated people leadership experience and is ready to step into formal management as the team scales.
Equal opportunity
- The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
- The Voleon Group is an Equal Opportunity employer.
- Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
Visa & Work Authorization
- ational origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law
This listing is sourced directly from Voleon's careers page and normalized into a canonical job model.