DHS
Customer Service Supervisor
McAllen, TX
Sponsorship not specifiedDetected 20 days ago
Customer SupportCommunicationMentoringMicrosoft Office
About the role
- Where compassion meets innovation and technology and our employees are family.
- Thank you for your interest in joining our team!
- Please review the job information below.
Responsibilities
- Develops schedules each month to ensure Call Center objectives / metrics are met.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintains utmost level of confidentiality at all times.
- Performs other duties, as requested.
Requirements
- Provides the Customer Service Manager with required weekly checkl ist s and written performance summary of the team.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed b elow are representative of the knowledge, skill, and/or ability required.
- This job description is not intended to be all - inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or h ealth plan administration, as required.
Benefits
- The Customer Service Superv isor will assist the Customer Service Manager in e nsuring that all staff complies with Health Human Services Commission (HHSC) contractual requirements and URAC standards.
- Adheres to Health System and Health Pla n policies and procedures.
- Minimum of a High School diploma; or a minimum o f two year's progressive experience in a call center or e quivalent combination of education and experience.
This listing is sourced directly from DHS's careers page and normalized into a canonical job model.