Jetson Home
Director of Licensed Installer Operations
Remote, CO · Director · Contract
Sponsorship not specifiedDetected 9 days ago
OKRsBrand StrategyHubSpotCRMOperations ManagementSupply ChainPerformance ManagementOnboardingCadenceLeadershipCommunicationConstruction Management
About the role
- This is a newly created role with no existing playbook, no inherited program, and no team in place.
- We're looking for a builder who gets energized by ambiguity, writes the playbook while executing it, and does not need infrastructure to exist before they can start.
Responsibilities
- Own the complete licensed installer lifecycle from sourcing and certification through performance management, tier advancement, and offboarding across all subcontractor markets.
- Design and build the full vetting and selection process for identifying installer partners from scratch including evaluation scorecards, reference checks, and cultural fit assessments.
- Build and scale the subcontractor onboarding program including certification tiers, training protocols, ride-along assessments, and ongoing recertification standards bringing third-party crews up to Jetson's installation standard across our air and heat pump product lines with future expansion into heat pump water heaters and EV chargers.
- Develop and monitor KPIs for installer performance including customer satisfaction, first-time completion rate, callback rate, on-time arrival, documentation compliance, and permit pass rate.
- Manage the subcontractor compensation structure, payment terms, tier-based rate progression, and installer P&L in partnership with Finance.
- Partner with Legal to build and maintain subcontractor agreements, insurance compliance including GL, WC, and commercial auto, non-solicitation enforcement, and customer data protection standards.
- Partner with Supply Chain and Warehouse teams to operationalize equipment and kit handoff to subcontractor crews including serialized tracking through CRM and resolution of field-level material issues.
Requirements
- A bachelor's degree in Business, Operations Management, Construction Management, or a related field, or equivalent experience in field operations, skilled trades, or contractor management.
- 8+ years in operations, field service, or contractor management roles with experience overseeing distributed third-party subcontractor networks across multiple geographies.
- You have stood up programs from zero before, you know what it feels like to write the playbook while executing it, and you do not need infrastructure to exist before you can start.
- A proven track record designing contractor vetting criteria, certification and tiering frameworks, performance scorecards, and formal subcontractor agreements from scratch.
- A demonstrated ability to balance brand standards & customer experience consistency with the autonomy subcontractors require to operate effectively.
- Strong communication skills with the ability to speak the language of skilled tradespeople while translating their needs into operational systems that actually work in the field.
- Comfort operating with high autonomy and high visibility.
- 8+ years in operations, field service, or contractor management roles with experience overseeing distributed third-party subcontractor networks across multiple geographies. We are looking for someone who has managed external crews performing installation work at real scale.
- A genuine builder mentality. You have stood up programs from zero before, you know what it feels like to write the playbook while executing it, and you do not need infrastructure to exist before you can start.
- Strong working knowledge of independent contractor classification, licensing, insurance, and compliance frameworks across multiple jurisdictions including the ability to navigate complex regulatory environments as we enter new markets.
- Hands-on experience configuring or administering field service management or CRM platforms such as HubSpot, Zuper, or ServiceTitan at the workflow design and data ownership level, not just as an end user.
- Direct experience in HVAC, residential installation, or skilled trades is a strong plus. We are building a team and want to close an industry knowledge gap so candidates who bring that context will stand out.
- The ability to manage multiple markets and partners simultaneously in a fast-paced startup environment where priorities shift.
- Comfort operating with high autonomy and high visibility. You will have significant independence in building this program and will be reporting regularly to s
Nice to have
- Direct experience in HVAC, residential installation, or skilled trades is a strong plus.
Skills
- About Jetson
- Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity.
Compensation
- Manage the subcontractor compensation structure, payment terms, tier-based rate progression, and installer P&L in partnership with Finance.
Benefits
- Develop business continuity plans for each subcontractor market including backup installer networks, gap coverage protocols, and market exit contingencies.
Company info
- Establish and maintain brand standards on-site including uniforms, vehicle branding, and customer experience so customers cannot distinguish a licensed install from a Jetson in-house install.
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This listing is sourced directly from Jetson Home's careers page and normalized into a canonical job model.