Solenis

TASKI Technical Customer Service Representative

Toledo, Ohio, United States of America

Sponsorship not specifiedDetected 9 days ago

SalesforceCRMSAPERPRecruitingCustomer SupportCommunicationProblem Solving

About the role

Solenis is a leading global provider of water and hygiene solutions.
The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems.
Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents.

Deliver outstanding customer service through accurate information, timely responses, and ownership of inquiries.
Maintain strong technical knowledge of TASKI and NSS equipment and parts.
Collaborate with Technical Specialists, Distributors, Sales Professionals, and third-party service providers.

Ability to work independently and collaboratively in a fast-paced environment.
Proficiency with CRM and ERP systems.
If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

1-3 years of experience in a technical support, customer service, or related role preferred.
The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses.

Participate in ongoing learning and development activities (minimum of 100 hours per year).

Advise customers on warranty coverage, return policies, and service procedures.
Participate in ongoing learning and development activities (minimum of 100 hours per year).

Communicate with customers via phone, email, chat, and remote support tools to assess and resolve equipment issues.

This listing is sourced directly from Solenis's careers page and normalized into a canonical job model.