Sglottery
Field Service Tech I, OKC area
USA-OK-OklahomaCity-11600NI-35ServiceRoad
Sponsorship not specifiedDetected 30 days ago
Data AnalysisCustomer SupportCommunicationProblem SolvingTime Management
About the role
- If the idea of speaking to customers and addressing their lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games.
- Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.
- If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service.
Responsibilities
- You will enjoy independence as well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Requirements
- An understanding of and experience with troubleshooting computer software and hardware technologies
- Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
- Proven self-starter with motivation and ability
- Ability to prepare and analyze reports to identify product failure trends and
- Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
- Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).
- Education
- Must have a high school diploma or equivalency.
Skills
- Provide an uncommon customer experience using your technical skills
- Communicate the value of our services and match products with customer needs
- Build and maintain strong, long-lasting customer relationships
Compensation
- Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work
Company info
- You'll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.
- Solve your customers' challenges the first time, owning it
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This listing is sourced directly from Sglottery's careers page and normalized into a canonical job model.