Caylent
Customer Solutions Architect, Amazon Connect
Canada
No sponsorshipDetected 14 days ago
AWSDevOpsMachine LearningData EngineeringLLMsAgentic AIA/B TestingSalesLeadershipPublic Speaking
About the role
- Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation.
- At Caylent, our people always come first.
Responsibilities
- Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
- Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach to ensure successful project outcomes.
- Develop proof-of-concepts and prototypes to demonstrate the value of Amazon Connect features and capabilities.
- Solution Design and Architecture
- Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration
- Create detailed technical specifications and architecture documents aligned with client requirements and AWS Well-Architected best practices
Requirements
- This role sits at the intersection of that expertise.
- The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor.
Skills
- Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact.
Compensation
- Annual stipend for Learning and Development
Benefits
- 100% Premium Coverage for the employee and dependents
- 4% Pension match (employer contribution)
- Parental Leave
- Competitive stock options plan
- Peer bonus awards
- Equipment & Office Stipend
- Annual stipend for Learning and Development
Company info
- NOTE: We are unable to provide sponsorship for this position.
Visa & Work Authorization
- NOTE: We are unable to provide sponsorship for this position.
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This listing is sourced directly from Caylent's careers page and normalized into a canonical job model.