cinc

Onboarding Manager (Client Services)

Dallas, Texas, United States

Sponsorship not specifiedDetected 20 days ago

HubSpotForecastingOnboardingCustomer SuccessLeadershipCommunicationMentoring

About the role

Real Geeks is headquartered in Dallas, TX and owned by Fidelity National Financial (NYSE: FNF), along with CINC, SkySlope and other leading real estate technology companies.
This role is built for someone who cares about people, process, and performance.
The right person will be detail-oriented, competitive in the best way, comfortable interpreting data, and motivated by helping a team win measurable outcomes.

You'll report to the Director of Onboarding, Training & Engagement and serve as the operational anchor of the department, driving KPIs, keeping advisors unblocked, handling client escalations when needed, and ensuring every new customer gets the momentum and support they need to succeed.
The Onboarding Manager will be expected to understand the onboarding process deeply, identify process gaps, coach team members, listen to calls, recognize training needs, and help drive stronger results across implementation, early retention, and customer engagement.
Lead and develop a team of 6-10 Onboarding Advisors, ensuring high performance, accountability, and consistent customer experience.
Identify operational bottlenecks and optimize processes to increase advisor capacity and speed-to-value.
Partner closely with Training, Support, MLS, and Engagement teams to ensure a seamless cross-departmental customer experience.
Maintain accurate data across HubSpot, Arrows, Metabase, and internal tracking tools
Drive continuous improvement, remove roadblocks, and introduce better workflows, templates, and playbooks as the onboarding program evolves.

3+ years of people management experience leading onboarding, customer success, or customer facing teams.
Direct experience in real estate or real estate technology preferred.
You understand how agents and teams work, what they need, and what frustrates them.
Strong operational instincts and the ability to keep a fast-moving team organized and focused.
Experience reading data, identifying trends, forecasting risk, and making decisions rooted in numbers.
Ability to de-escalate frustrated clients with professionalism and confidence.
Comfort working in a high-speed SaaS environment with constantly evolving processes.
Excellent written and verbal communication skills.

Highly competitive benefits, including health insurance, 401k, Employee Stock Purchase Plan options, and a Continuing Education benefit

Real Geeks helps thousands of ambitious agents and small teams accelerate their business growth with innovative technology that helps them capture leads, nurture opportunities, and turn them into clients for life.
We're a passionate team working remotely across the US and Canada, connected by a shared mission and drive to make our customers successful.
As the Onboarding Manager at Real Geeks, you will lead, coach, and develop a team of Onboarding Advisors responsible for helping customers successfully launch and adopt the Real Geeks platform.
This is not a passive management role.
Specific responsibilities include, but are not limited to:
Oversee day-to-day onboarding operations, ensuring advisors follow the correct process for all clients, and that all clients have an exceptional experience.
Monitor advisor pipelines daily to ensure customers stay on track and milestones hit on schedule.
Jump into client-facing escalations when needed with calm, clarity, and efficiency

This listing is sourced directly from cinc's careers page and normalized into a canonical job model.