Collectly

Implementation Manager

San Francisco, California

Sponsorship not specified$130k-$155kDetected 111 days ago

RESTProject ManagementCustomer SuccessEHR/EMRResearchCommunicationCollaborationProblem SolvingAdaptability

About the role

We are seeking a highly motivated and experienced Implementation Manager with experience in healthcare tech to join our team.
As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within healthcare facilities and organizations.
Please note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.

Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.
Successfully lead and deliver at least three customer implementations from kickoff through go-live.
Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.

Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.
Team Player: Collaborative attitude with the ability to work effectively within a team and across departments.
Technical & Product Acumen: Develops a strong understanding of the Collectly platform and implementation tools.

Works seamlessly with Product, Engineering, Sales, and Customer Success teams to ensure successful implementations.
Advocates for client needs while aligning with internal priorities and processes.
Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices.
Demonstrates an understanding of scalable implementation approaches and client onboarding in a SaaS environment.

Proven track record of successfully managing complex implementation projects from initiation to completion.
Excellent written and verbal communication skills to convey project information clearly and concisely.
Communication
Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
Alignment with Collectly's GTM Values:
Core Competencies
Why You'll Love It Here
Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
Complete the Healthcare Financial Management Association CRCR training with a passing score.
Successfully complete the Collectly Implementation Manager onboarding program.
Gain fluency in the Collectly Implementation Framework and delivery methodology.

Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Share in our success with stock options - your hard work will drive our growth.

About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation.
Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in.
Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.
RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity We are seeking a highly motivated and experienced Implementation Manager with experience in healthcare tech to join our team.
We are owners - we have humility and put the team first.
We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.

This listing is sourced directly from Collectly's careers page and normalized into a canonical job model.