Loop

Loop

Senior Implementation Manager

Chicago, IL · Senior

Sponsorship not specified$130k-$150kDetected 27 days ago
Product ManagementProduct StrategyProject ManagementJiraSalesSupply ChainLogisticsCustomer SuccessCommunicationMentoring

About the role

  • You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer Success - responsible for ensuring clients realize measurable value from Loop's platform from day one through post-launch.
  • This is an in-person role based in our Chicago office, with the expectation of being onsite 4+ days per week.

Responsibilities

  • Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success.
  • Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop's platform, and ensure the delivered solution precisely addresses client needs.
  • Develop and execute comprehensive implementation plans with clear timelines, milestones, and deliverables-coordinating across engineering, operations, and client teams to ensure on-time delivery.
  • Lead process mapping and workflow whiteboarding sessions
  • Drive change management conversations with clients, advising on business process transformation and best practices.
  • Partner with Sales and Pre-Sales on scoping and technical discovery for strategic, complex deals-serving as an implementation SME during the sales cycle.
  • Collaborate with Operations to ensure configured products are appropriately supported for ongoing client servicing.
  • Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.
  • Highly autonomous-able to prioritize, problem-solve, and drive outcomes across multiple concurrent projects in a fast-paced environment.

Requirements

  • Proficiency in project management tools (e.g., Monday.com, Linear, Jira, or similar).
  • Ability to travel up to 25%.

Compensation

  • The base pay range for this role is $130,000 to $150,000 annually.
  • This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire.
  • Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.
  • In addition to base salary, this role is eligible for an annual performance bonus and equity.

Benefits

  • We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.

Company info

  • Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.

Equal opportunity

  • Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
  • #LI-LOOP
  • Loop is an equal opportunity employer.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
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This listing is sourced directly from Loop's careers page and normalized into a canonical job model.