TD Synnex

TD Synnex

Renewals Supervisor - CCA

Miramar, Florida, United States

Sponsorship not specifiedDetected 30 days ago
Data VisualizationProject ManagementAgileSalesforceCRMSalesAccount ManagementNegotiationForecastingExcelProcess ImprovementPerformance ManagementContract ManagementCustomer SuccessCiscoLeadershipCommunicationMentoringLean Manufacturing

About the role

  • You will oversee a group of renewals specialists driving on-time renewals, retention, and expansion across software subscriptions, services, and maintenance.
  • If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

Responsibilities

  • Lead, coach, and develop a team of renewal specialists, including onboarding, skills coaching, and performance management tied to renewal rate and productivity metrics.
  • Own end-to-end renewal motions: outreach cadences, quoting, pricing approvals, PO collection, and order accuracy, ensuring clean handoffs through quote-to-cash.
  • Build and manage a high-accuracy renewal forecast
  • Partner with vendors, channel partners, and internal sales to structure renewal/upsell offers, incentives, and attach strategies that maximize value and margin.
  • Implement save strategies for at-risk accounts (churn prevention), including competitive positioning, value realization storytelling, and tailored commercial options.
  • Collaborate with Operations, Finance, and Credit to resolve holds, entitlement issues, and billing disputes to accelerate renewals and reduce DSO.
  • translate into timely partner communications and renewal strategies.
  • Monitor vendor program requirements, end-of-life notices, and price changes; translate into timely partner communications and renewal strategies.
  • Manage escalations with urgency and clarity; aligning stakeholders on root cause, corrective action, and prevention.
  • Track and report weekly KPIs (on-time renewals, slip rates, save rates, average selling price, conversion) and drive targeted action plans.

Requirements

  • College's degree in Business, Administration, Marketing, Industrial Engineering, Economics, or related field

Nice to have

  • Proficiency with CRM tools (e.g., Salesforce), CPQ/quoting systems, and analytics (Excel/Sheets
  • familiarity with BI tools a plus).
  • English proficiency at B2 level or higher
  • Ongoing professional development in customer success, negotiation, or revenue operations desired.
  • Data/analytics coursework or certifications (e.g., Excel advanced, Power BI/Tableau basics) preferred.
  • IT channel/vendor program certifications (e.g., Cisco renewals, Microsoft CSP/Cloud, HPE, Dell) desired.
  • Certifications in Salesforce Admin or Sales/Service Cloud, or demonstrable advanced CRM proficiency desired.
  • Contract management or commercial certifications (e.g., World CC/IAACM Fundamentals) preferred.

Benefits

  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
  • Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
  • drive pipeline hygiene, coverage, and risk mitigation 90/60/30 days before term.

Company info

  • Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.
  • What's In It For You?
  • You may be exactly the person we're looking for!
Apply directly at TD Synnex →Create a free account for alerts like thisView TD Synnex immigration profile

This listing is sourced directly from TD Synnex's careers page and normalized into a canonical job model.