Coatesgroup

Manager, Workplace Technology Services

Chicago, IL

Sponsorship not specified$85k-$120kDetected 16 days ago

AzureCybersecurityComplianceStakeholder ManagementProcess ImprovementRecruitingOnboardingLeadershipCommunication

About the role

And while we've already done a lot of work we're proud of, we're just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections.
The Manager, Workplace Technology Services is responsible for the global delivery, governance, and continuous improvement of end-user technology services and employee technology enablement processes across North American.

Lead the global Service Desk function, ensuring high-quality support, data driven service performance, and team effectiveness across regions
Use data, reporting, and stakeholder feedback to drive service improvements, optimize processes, and enhance the employee technology experience. Define engagement models for escalations and a ct as the operational bridge between IT and senior stakeholders.
Lead, coach, and develop the Service Desk team, fostering a high-performance, customer-focused culture while driving accountability, capability development, employee engagement, and achievement of service delivery objectives.
Own and continuously improve workplace technology services, employee access governance, security controls and end user computing process to support employee productivity and business operations.
Maintain accurate asset inventory within toolset. Ensure onboa
Use data, reporting, and stakeholder feedback to drive service improvements, optimize processes, and enhance the employee technology experience.
Maintain accurate asset inventory within toolset.
We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.
We believe in the values that got us here are the ones that will continue to lead us forward.

5+ years' experience in IT Service Delivery or Service Desk Management
Experience leading IT Service Management (ITSM) functions.
Experience leading operational governance and continuous improvement initiatives across multiple stakeholder groups.
Experience managing employee onboarding, offboarding, or access management processes.
Experience working cross-functionally with HR, Security, and business stakeholders.
Experience driving process improvement and operational transformation initiatives.
Strong experience with ITIL-based service management practices
Hands-on experience with:
Experience in SLA management, reporting, and service performance analytics
Freshservice or similar ITSM tools
Workspace ONE (or equivalent endpoint management platform)
CrowdStrike (or equivalent endpoint protection platform)
Microsoft 365 and Azure Active Directory / Entra ID

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew.
We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers.
And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
We are industry leaders who have won awards and set records.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
We encourage ideas and perspectives because we know the more we have, the better we are.
We are excited by what we've accomplished, but know the best is yet to come.

n, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law)

This listing is sourced directly from Coatesgroup's careers page and normalized into a canonical job model.