CEF.AI
IT Helpdesk Support
Dallas, TX
Sponsorship not specified$30k-$35kDetected 12 days ago
RecruitingCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Looking to start an exciting new career?
- City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
- Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions.
Responsibilities
- As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee must be able to lift and move items up to 50 pounds.
- Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Nice to have
- Experience managing IT ticketing through a ticketing system is preferred.
- Working knowledge of MS Office Word and Excel.
Skills
- Gather customer information and data to determine the fundamental problem.
- Troubleshoot issues by researching symptoms and identifying patterns.
- Document steps taken in determining the underlying problem.
- Apply hardware and software troubleshooting skills to resolve Tier I issues.
- Perform basic network troubleshooting.
- Escalate to a Level 2 technician within established time constraints.
- Follow up on resolutions until the issue is fully closed out.
- Stay customer service focused, even when things get busy.
- Follow established departmental standards and procedures.
- Strong interpersonal and communication skills.
- Confident, professional phone etiquette.
- Comfortable juggling multiple priorities at once.
Compensation
- EEO Statement We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline
Benefits
- About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store.
- Our vision is to add 30-35 branches a year, while staying true to our Company values.
- Medical, Dental, Vision Insurance.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy, Parental, and Adoption Leave programs.
- Internal growth opportunities in a fast-growing company.
- In some jurisdictions, state or local laws address sick leave or other leaves of absence.
- Benefits Offered:
- Mental, physical, financial wellness.
Equal opportunity
- We support protected veterans and individuals with disabilities through our affirmative action program.
Visa & Work Authorization
- sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or loc
This listing is sourced directly from CEF.AI's careers page and normalized into a canonical job model.