Hillendale Home Care
Client Care Operations Manager
Monterey, CA
Sponsorship not specified$120k-$140kDetected 20 days ago
CRMAccount ManagementBusiness DevelopmentLeadershipCommunicationMentoringMicrosoft Office
About the role
- At Hillendale Home Care, our work begins and ends with people.
- We're a provider of in-home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most - home.
- Come join the Hillendale Home Care team!
Responsibilities
- Guide clients and families to the right care solutions while building long-term relationships that drive retention.
- Lead business development efforts by cultivating referral partnerships and expanding presence in the senior care community.
- Drive revenue growth through client engagement, referrals, and community outreach initiatives.
- Build and develop high-performing teams through hiring, coaching, mentoring, and performance management.
- Collaborate cross-functionally to align pricing, staffing, and service delivery with business goals and client needs.
- Partner with families and internal teams to improve client outcomes and satisfaction.
- Support client lifecycle management, including onboarding, renewals, and service expansion.
- Ensure seamless coordination across departments to deliver a high-quality client experience.
- Maintain accurate client, caregiver, and referral data to support operations and growth.
Requirements
- 2+ years of client management or account management experience.
- Experience with client management, CRM systems, and operational workflows to support service excellence and growth.
- Valid driver's license, clean driving record, and ability to pass background clearance.
Compensation
- $120,000 - $140,000 base salary with incentive comp
Benefits
- Healthcare benefits
- Establish and grow relationships with healthcare professionals and organizations to generate new client referrals.
Company info
- Whether you're providing hands-on care, guiding families through their options, or keeping our operations running behind the scenes, you'll be part of a company that values patience, reliability, and genuine compassion.
- We're growing, and we're looking for people who treat every client and every coworker the way they'd want their own family treated.
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This listing is sourced directly from Hillendale Home Care's careers page and normalized into a canonical job model.