Loop

Collections and Customer Support Associate

Toronto, Canada

Sponsorship not specified$50k-$60kDetected 12 days ago

SalesforceCRMCustomer SuccessCustomer SupportZendeskIntercomCommunicationMentoringOrganizational Skills

About the role

This role is an onsite position at our downtown Toronto office (Bay and Bloor).
Around 70% of your time will be dedicated to managing our collections portfolio-working directly with customers to resolve overdue accounts, negotiate repayment plans, and protect both our customers and the business.
The remaining 30% will be spent supporting customers with operational questions and ensuring they receive an exceptional experience throughout their journey with Loop.

Collections (~70%) Own a portfolio of past-due customer accounts and proactively work toward resolution.
Negotiate repayment arrangements and clearly document commitments.
Draft and send collection correspondence, including payment reminders, document requests, and demand letters.
Maintain detailed and accurate records of customer interactions and repayment progress.
Manage legal recovery matters, including small claims, settlement conferences, bankruptcy filings, process serving, and enforcement actions, working with internal teams and external legal counsel or collection agencies as appropriate.
Customer Support (~30%) Respond to customer inquiries across phone, email, and other support channels.
Investigate customer issues and work closely with internal teams to drive timely resolution.
Deliver thoughtful, professional, and empathetic support during every interaction.
Where You Come In This is an opportunity for a customer-focused problem solver who enjoys building relationships, solving complex situations, and taking ownership from day one.
What You'll Be Doing Collections (~70%) Own a portfolio of past-due customer accounts and proactively work toward resolution.

Desired Qualities, Skills, and Experience 1-3 years of experience in collections, customer support, financial services, banking, or credit operations.
Proficiency with Google Workspace and Microsoft Excel.

Contact customers by phone and email to collect outstanding balances while maintaining positive relationships.
Help customers navigate their Loop accounts, payments, cards, and general platform questions.
Loop is enabling the next generation of businesses to thrive around the world and we are looking for ambitious people to join our mission.
Ensure customers receive timely updates throughout the resolution of their requests.

This listing is sourced directly from Loop's careers page and normalized into a canonical job model.