Clipboard
Account Manager
Remote (Canada) · Exec
Sponsorship not specifiedDetected 133 days ago
AvidLeadershipCommunicationAdaptability
About the role
- An indispensable component of Clipboard's marketplace is its healthcare facility customers.
- The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility.
- Your week will be balanced between high-touch customer engagement and internal account strategy, with a laser focus on Net Revenue Retention (NRR).
Responsibilities
- Manage & Grow Your Portfolio: Own a book of business with full accountability for Net Revenue Retention (NRR). Identify churn risks, mitigate issues, and proactively uncover opportunities for commercial expansion.
- Drive Executive Value: Establish trust with both clinical and non-clinical executives. Lead Quarterly Business Reviews (QBRs) and strategic meetings to demonstrate value, align on business goals, and negotiate mutually beneficial outcomes.
- Cross-Functional Advocacy: Partner with Product, Legal, and Strategy Operations to represent the voice of the customer, driving product improvements and internal initiatives that optimize the client experience.
- Build and maintain detailed account plans.
- Strategic Account Planning: Build and maintain detailed account plans.
Requirements
- Bachelor's Degree
- Excellent verbal and written communication skills
- Willingness to try / lack of fear
- Benefits:
- Do great work that matters for customers who could really use your help
- Competitive pay
- Unlimited PTO
- Fully Remote
- Quick Note on Scammers:
- Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Nice to have
- Relationship management experience not required but strongly preferred
Benefits
- We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers.
- Forecast performance accurately and provide regular insights to internal leadership regarding pipeline health and account stability.
Company info
- Our mission is to uplift as many communities as possible.
- Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022.
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This listing is sourced directly from Clipboard's careers page and normalized into a canonical job model.