InterPayments
Professional Services Manager
Remote - USA
Sponsorship not specifiedDetected 27 days ago
PythonSQLProject ManagementSalesExcelERPOnboardingCustomer SupportCommunicationPublic SpeakingOrganizational Skills
About the role
- InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence.
- Role and Purpose This position will report to the Director of Professional Services.
- It will be home office based and may require up to 10% travel (primarily for InterPayments events).
Responsibilities
- Tactfully drive their issue to resolution regardless of what party or department owns the issue.
- Customer Training - Provide training and end-user support during onboarding
- Technical Expertise - Serve as a hands-on technical resource: answer integration questions, diagnose transaction- and API-level issues, and translate between merchant, partner, and processor technical teams.
- Issue Resolution - Be a first line of response to triaging and diagnosing technical blockers. Perform Root cause Analysis and document issues and solutions for our knowledge base
Requirements
- Proven ability to work cross functionally with internal and external stakeholders and align technical and non-technical stakeholders
- Proven ability to break down tasks into easy-to-follow logical steps and deliverables
- Polished and succinct verbal and written communication - you enjoy making complex concepts as easy as possible to understand
Nice to have
- Hands-on technical fluency - able to independently diagnose integration and transaction-level issues by inspecting API request/response payloads, reading transaction logs, and analyzing data in Excel (SQL/Python a plus).
Skills
- Customer Advocate
- Customer Onboarding
- Track all aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions
- Customer Support
- Customer Training
- Provide training and end-user support during onboarding
- Customer Communication
- Internal Communication
- Update internal implementation tracking systems and prepare presentations to provide visibility into implementation progress and learnings
- Project Management
Company info
- Customer Support - Support customers' implementation success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines
- Customer Communication - Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records
- Project Management - Project manages all tasks of our portfolio of customers as they implement InterPayments' solutions from kick-off to go-live.
- Continuously engage internal and external business partners as part of the project management process.
- Coordinate partner, ISV, and systems-integrator for technical teams (e.g., ERP and gateway integrations) to a committed go-live date as part of the project management process.
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This listing is sourced directly from InterPayments's careers page and normalized into a canonical job model.