Waymo
Ride-Hail Market Operations Lead
San Francisco, CA USA · Full-time
Sponsorship not specified$190k-$234kDetected 6 days ago
Incident ResponseOperations ManagementProcess ImprovementLeadershipCommunicationCollaborationProblem Solving
About the role
- The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
- The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
- In this hybrid role, you will report to a Head of Market Operations - West.
Responsibilities
- Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes.
- Waymo Operations exists to deliver the Waymo Driver to the world.
- From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
- We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
- As the Market Operations Lead for the San Francisco Bay Area (SFBA), you will be a confident, decisive, and results-oriented leader sitting at the critical intersection of global strategy and hyperlocal execution.
- You will own the end-to-end performance of the SFBA Ride-hail commercial operations, serving as the primary architect of operational success and the champion of the on-road rider experience.
- In this role, you act as the commanding presence that inspires cross-functional teams to deliver a safe, reliable, and high-quality autonomous ride-hailing service.
- You are responsible for ensuring that every ride builds deep customer trust while balancing on-the-ground service reliability with long-term scalability.
- You will drive innovation through a mindset of continuous improvement, ensuring the Waymo Driver is integrated seamlessly and safely into the fabric of the Bay Area.
- Drive weekly syncs with Engineering, Product, and Policy to resolve blockers; manage vendor performance against rigorous SLAs and build strong relationships with external partners to maximize business value.
Requirements
- Superior verbal and written communication skills, with the ability to distill complex technical concepts into actionable insights for diverse audiences.
- Proficiency in Lean methodology or Six Sigma frameworks to drive systemic process refinement and operational excellence.
Nice to have
- Bachelor's or MBA degree plus 10+ years of experience in operations management, with at least 5 years in a senior leadership role overseeing complex, high-stakes environments.
Compensation
- $190,000 - $234,000 USD
- The expected base salary range for this full-time position across US locations is listed below.
Benefits
- Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Company info
- Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
- We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
- At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.
This listing is sourced directly from Waymo's careers page and normalized into a canonical job model.