Advocate Health and Hospitals Corporation

Advocate Health and Hospitals Corporation

HIT Service Desk Analyst I

Milwaukee, WI - 3031 W Montana St · Part-time

No sponsorshipDetected 1 day ago
Customer SupportAR/VRClinical TrialsResearchCommunicationProblem SolvingPublic Speaking

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • No relocation, No Sponsorship or transfer of visa for this position now or in the future.
  • 2nd shift Monday - Friday, 2pm - 10:30pm Pay Range: $24.10 - $36.15 Major Responsibilities: Always provides exceptional customer service.
  • This includes treating everyone with respect and dignity.

Responsibilities

  • Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
  • Documents all relevant customer interaction information thoroughly in the service management system.
  • Provides callbacks or follow-up with the customer as necessary to "close" the ticket and maintain a successful call closure rate.
  • Performs routine procedures to remedy issues or when requested.
  • Escalates unresolved issues to second-tier support.
  • Strong technical aptitude with the ability to learn quickly and support software applications.
  • Ability to manage multiple priorities in a dynamic work environment.
  • Strong written and verbal communication skills including the ability to interact with a diverse customer population and communicate at their level. to use/manage a standard multiple-line telephone system.
  • Ability to maintain confidentiality and work as a team.

Requirements

  • Must be able to sit for extended periods of time.
  • Must be able to perform fine hand manipulation when using a keyboard.
  • Flexibility for availability in advance to work other shifts, including evening, overnight & weekends is required.
  • It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
  • Incumbent may be required to perform other related duties.
  • Licensure, Registration, and/or Certification Required: None Required.
  • Experience Required: Typically requires 1 year of experience in customer service, call center, or Service Desk support.
  • Knowledge, Skills & Abilities Required: Strong interpersonal, customer service and service recovery skills, as well as basic understanding of call centers and call tracking system.
  • Licensure, Registration, and/or Certification Required:

Skills

  • Strong interpersonal, customer service and service recovery skills, as well as basic understanding of call centers and call tracking system.
  • Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
  • Analytical and problem-solving skills.
  • Ability to determine issues that may have an adverse business impact if not properly escalated.

Compensation

  • 2nd shift Monday - Friday, 2pm - 10:30pm Pay Range: $24.10 - $36.15 Major Responsibilities: Always provides exceptional customer service.

Benefits

  • About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
  • Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
  • Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.
  • One in which the patient's experience guides our vision and empowers us to offer new possibilities in our communities.

Company info

  • Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).
  • Keeps customers informed of the status of their request if an immediate remedy is not available.
  • Assists with providing technical hints and tips to proactively assist customers.

Visa & Work Authorization

  • No relocation, No Sponsorship or transfer of visa for this position now or in the future.
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This listing is sourced directly from Advocate Health and Hospitals Corporation's careers page and normalized into a canonical job model.