CrowdStrike, Inc.
Sr. Business Systems Analyst, Go-to-Market (Remote)
USA - Remote · Senior
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About the role
- Beyond optimizing today's workflows, you'll identify where agentic AI can eliminate manual steps entirely, and ensure our sellers can execute deals from anywhere, on any device.
- Identify and prioritize AI-enabled opportunities across the L2O lifecycle - including Agentforce agents, Einstein/Prompt Builder use cases, AI-assisted opportunity creation and approvals
- Take ownership of functional tasks and deliverables for Salesforce Sales Cloud applications, including testing (functional, UAT, and AI output/response validation), training, reporting, and ongoing enhancements
Responsibilities
- Lead Sales projects across L2O - facilitating requirement gathering sessions, translating business needs into functional designs, developing solution prototypes, and creating detailed documentation to support implementation and training
- Assess sales tools in the market and lead build-versus-buy recommendations for new capability needs
- Create and maintain documentation for business processes, system configurations, and AI agent behaviors/prompt logic
- Collaborate closely with Sales, Sales Operations, Finance, Legal, Data, and Platform teams to deliver comprehensive, compliant solutions
- Drive user adoption and change management, with particular focus on building seller trust and fluency in new AI and mobile capabilities
- Define and document AI use cases end to end: intended outcomes, grounding data and context requirements, guardrails and escalation paths, human-in-the-loop checkpoints, and success metrics for accuracy, containment, and time saved
- Own the mobile experience for Sales - gather requirements and define designs for Salesforce mobile (and mobile-optimized flows) so sellers can progress opportunities, route approvals, and act on AI recommendations in the field
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Strong understanding of Lead-to-Order processes and sales operations
- Bachelor's degree in Business, IT, or related field
- Hands-on experience with Agentforce, Einstein GPT/Prompt Builder, or Data Cloud
- Knowledge of sales operations workflows
- Familiarity with AI governance concepts - data privacy, model output validation, audibility, and responsible AI guardrails
Skills
- Ready to join a mission that matters?
- Strong analytical and problem-solving skills
- Excellent stakeholder management, written and verbal communication skills, including experience presenting to senior leadership
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.