Swarmia
Customer Success Manager (Mid-Market)
New York · Mid
Sponsorship not specifiedDetected 23 days ago
Customer Success
About the role
- This is a hybrid role based in New York, with regular in-office collaboration.
Responsibilities
- Build strong relationships with engineering leaders and product teams
- Identify expansion opportunities and partner with Sales when accounts grow
- Manage renewals for your book of business
- You're comfortable owning end to end onboarding that typically runs four to eight weeks, and continuing to drive value throughout the customer lifecycle.
Requirements
- You have at least two years of experience in customer success or a similar customer-facing role in B2B SaaS, supporting the onboarding and adoption of technically complex products.
Compensation
- Annual salary plus meaningful equity
Benefits
- Annual salary plus meaningful equity
- Comprehensive benefits, including 401(k) matching
- Flexible model of work
- Proactively monitor customer health and address risks before they escalate
Company info
- Swarmia is a fast-growing B2B SaaS company that helps some of the best software companies in the world, including Miro, Lovable, and Bolt, measure and systematically improve developer productivity and experience.
- We've built an international team of talented people who work from our HQ in Helsinki, our office in NYC, as well as remotely from other parts of the US.
- Own and manage a portfolio of startup and mid market customers
- Lead onboarding and adoption to ensure customers reach value quickly
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This listing is sourced directly from Swarmia's careers page and normalized into a canonical job model.