Exol
Principal Technical Program Manager, System Quality & Testing
USA Remote & Travel, USA · Principal
Sponsorship not specifiedDetected 25 days ago
Stakeholder ManagementOperations ManagementSupply ChainLogisticsProcess ImprovementManual TestingResearchLeadership
About the role
- What we do Exol* is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions.
- Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising. *Exol is an independently managed joint venture between Symbotic and Softbank.
- We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations.
Responsibilities
- Program Architecture: Invent and own Exol's system quality and testing framework from the ground up, defining scope, methodology, tooling, and governance across automated and manual operations.
- Metrics & KPIs: Define the quality metrics that matter - throughput accuracy, cycle time integrity, failure rates, and system availability and build the dashboards and reporting cadences that make performance visible to leadership.
- Defect Management: Design a structured defect lifecycle from detection and classification through root cause analysis and resolution ensuring issues are prioritized, tracked, and closed with accountability.
- Acceptance Criteria & Release Gates: Develop the standards that determine when a system, integration, or process change is ready for production, including formal UAT frameworks and sign-off protocols.
- Continuous Improvement: Embed a culture of quality by establishing feedback loops between testing outcomes, operational performance, and engineering teams to drive iterative system improvement.
- Vendor & Partner Engagement: Serve as Exol's quality authority in relationships with automation vendors and third-party platform providers, holding partners to defined performance and reliability standards.
- Program Ownership: Proven track record of building programs or functions from scratch, with the ability to operate independently in ambiguous environments and drive outcomes without established playbooks.
- Define the quality metrics that matter - throughput accuracy, cycle time integrity, failure rates, and system availability and build the dashboards and reporting cadences that make performance visible to leadership.
- Design a structured defect lifecycle from detection and classification through root cause analysis and resolution ensuring issues are prioritized, tracked, and closed with accountability.
- Embed a culture of quality by establishing feedback loops between testing outcomes, operational performance, and engineering teams to drive iterative system improvement.
Requirements
- Establish end-to-end testing strategies across automation platforms and manual processes, determining what must be tested, at what frequency, and to what standard.
- Bachelor's degree in engineering, Operations Management, Supply Chain, Information Systems, or a related field.
- Master's degree in engineering, Operations Research, Supply Chain Management, or a related field.
- Up to 25% travel may be required.
Nice to have
- Minimum 12 years of experience in quality management, program management, or systems operations-ideally within warehouse automation, logistics, or fulfillment environments.
- Experience aligning cross-functional teams-including Engineering, Operations, and third-party vendors-around shared quality standards and performance expectations.
Skills
- More efficient.
- More accurate.
- More accessible.
- Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.
- What we need
- Exol is an independently managed joint venture between Symbotic and Softbank.
Benefits
- Test Strategy & Coverage: Establish end-to-end testing strategies across automation platforms and manual processes, determining what must be tested, at what frequency, and to what standard.
- Education: Bachelor's degree in engineering, Operations Management, Supply Chain, Information Systems, or a related field.
- Advanced Education: Master's degree in engineering, Operations Research, Supply Chain Management, or a related field.
- Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain.
Company info
- More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.
- Exol is seeking a strategic leader to own the design, development, and execution of Exol's system quality and testing program. As Principal Technical Program Manager, System Quality & Testing, you will build this function from the ground up-defining what we measure, how we measure it, and what success looks like across a complex, automation-rich environment. You are accountable for establishing the standards and frameworks that govern quality across proprietary and third-party systems, ensuring every layer of our network performs with reliability, consistency, and operational confidence.
- What we do
- Exol is seeking a strategic leader to own the design, development, and execution of Exol's system quality and testing program.
- As Principal Technical Program Manager, System Quality & Testing, you will build this function from the ground up-defining what we measure, how we measure it, and what success looks like across a complex, automation-rich environment.
- You are accountable for establishing the standards and frameworks that govern quality across proprietary and third-party systems, ensuring every layer of our network performs with reliability, consistency, and operational confidence.
- Exol* is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions.
- Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.
This listing is sourced directly from Exol's careers page and normalized into a canonical job model.