Odyssey
Implementation Manager
Remote, US · Full-time
Work authorization required$130k-$160kDetected 54 days ago
SQLExcelCustomer SuccessCommunication
About the role
- You are notticking a box and passing off your customer you are ensuring the customer is deployed effectively and that the value Odyssey brings is transparent and that the decision to continue business with us is a no-brainer.
- You are the Odyssey vanguard and will embed with customers from kick-off, through go-live, and over their entire contractual lifecycle.
Responsibilities
- Build strong partnerships and lines of communication with both internal and external stakeholders.
- Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
- Drive all customer growth and adoption, leading to successful renewal.
- You are a strong leader who can align stakeholders, build consensus, and drive action across cross-functional teams to keep complex initiatives moving forward.
- You have strong technical acumen - you understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer.
Requirements
- You are an excellent communicator who can translate complex customer plans into clear actionable messaging for internal and external audiences
- You have 5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
- You have a high degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation
- We set our salary bands based on compensation data from hundreds of companies at our stage.
Benefits
- Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more.
Company info
- Deploy Odyssey to our customers
- Ensure we're deploying customers in a scalable and effective way
Equal opportunity
- Odyssey is an equal opportunity employer.
- Reasonable accommodations are available upon request.
Visa & Work Authorization
- Applicants must be currently authorized to work in the United States on a full-time basis.
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This listing is sourced directly from Odyssey's careers page and normalized into a canonical job model.