QuinStreet
Contact Center Representative
Orlando, Florida
Sponsorship not specifiedDetected 29 days ago
AlgorithmsCRMOutbound SalesCustomer SupportResearchCommunication
About the role
- Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands.
- We run these virtual- and private-label marketplaces in one of the nation's largest media networks.
- They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.
Responsibilities
- Providing insight and feedback to Team Lead to improve upon current systems and processes
Requirements
- High school diploma or GED required
- Demonstrated ability to communicate clearly and professionally over the phone or in person with a high volume of daily interactions
- Proven ability to overcome objections and guide conversations toward a successful outcome
- Strong computer proficiency, including ability to work across multiple systems simultaneously (CRM, dialer, internal tools)
- Ability to remain seated and engaged for extended periods (up to 10 hours per day) while handling continuous phone interactions
- Ability to meet or exceed defined performance metrics, including:
- Strong reliability and attendance with ability to adhere to scheduled shifts
- Coachable and receptive to feedback, with demonstrated ability to improve performance over time
Nice to have
- 3+ years of experience in sales, call center, or customer-facing role preferred
Skills
- Powering Performance Marketplaces in Digital Media
- QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands.
- Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster.
Compensation
- This hourly range is an estimate, and the actual hourly rate may vary based on the Company's compensation practices.
Benefits
- Updates job knowledge by participating in educational opportunities to achieve or exceed performance measures
Company info
- Making and receiving calls to/from customers to match to a particular service
- Answering inquiries of customers by clarifying desired information
- Participating as part of the team environment
- Answering inquiries of customers by clarifying desired information; researching, locating, and providing information
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This listing is sourced directly from QuinStreet's careers page and normalized into a canonical job model.