Enerex
Customer Success Manager
Houston, Texas, United States
Sponsorship not specifiedDetected 42 days ago
SQLExcelProcess ImprovementOnboardingCustomer SuccessCustomer SupportZendeskCommunicationCollaborationProblem Solving
About the role
- By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem.
- Opportunities for growth and professional development.
- A culture that celebrates progress and success.
Responsibilities
- Validate configurations related to pricing, contracts, and system integrations
- Deliver practical, workflow-oriented training sessions focused on real customer use cases
- Partner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions
- Identify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems
Requirements
- Demonstrated ability to diagnose and resolve complex customer issues, particularly those involving data, system behavior, or workflows
- Strong problem-solving skills with the ability to break down ambiguous issues into structured steps
- Strong attention to detail and ability to work across multiple systems and data sources
- Experience in the retail energy sector, energy brokerage, or utility-related workflows
- Familiarity with systems involving pricing, contracts, billing, or commissions
- Track record of improving processes, documentation, or customer workflows at scale
Nice to have
- Customer Onboarding
- Customer Issue Resolution
- Serve as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data
- Diagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed
- Take full ownership of issues through resolution, even in ambiguous or complex situations
- Customer Training & Enablement
- Cross-Functional Collaboration
- Translate customer problems into actionable product feedback
Skills
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- Company Description
Benefits
- Work from your home office - potential for occasional marketing trip
- Health Insurance - premium paid 100% for employee
- Paid Time Off - 3 weeks + company holidays
- End of year performance based bonus
- Create and maintain clear, structured documentation that supports both customer education and internal troubleshooting
Company info
- Lead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows
- Help customers adopt best practices to minimize errors and improve outcomes
- A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.
This listing is sourced directly from Enerex's careers page and normalized into a canonical job model.