Qualys
Technical Support Engineer
Raleigh
Sponsorship not specifiedDetected 1 day ago
PythonBashSQLLinuxJiraSalesforceCustomer SupportTCP/IPDNSFirewallCiscoWiresharkCommunicationCISSPCompTIA
About the role
- Grow your career internally at Qualys, our best talent comes from within!
- The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys.
- Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.
Responsibilities
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment.
- Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.
- The TSE will provide support via phone, email, and WebEx focused on the Qualys portfolio of products and their integration with customer environments.
Requirements
- The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge.
- You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
- Required Knowledge/Experience:
- Bachelor of Science in Computer Science or equivalent experience
- 3+ years of experience in a technical support role.
- Unix/Linux experience in an enterprise environment.
- Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Knowledge of Samba/Active Directory integration
- The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.
- In-depth TCP/IP understanding.
- LAN/WAN infrastructures.
- Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Windows Active Directory authentication and security.
- CIFS, DNS, ACL, server/client configuration.
- Splunk usage including but not limited to log queries and report/dashboard generation
- Experienced with packet capture review and diagnosis.
Nice to have
- Systems Management experience (KACE, GPO deployments)
- Scripting experience (Bash, Python)
- Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
- CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
- Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)
- Have you notified your current manager of your application?
- Qualys is an Equal Opportunity Employer, please see our EEO policy.
- Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred.
This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.