Cloudbeds

Regional HR & People Operations Specialist

Canada; North America

Sponsorship not specified$65k-$80kDetected 50 days ago

ExcelProcess ImprovementRecruitingHREmployee RelationsHRISLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

And we do it with a completely remote team.
Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
This role is instrumental in helping ensure smooth employee lifecycle management, strong operational execution, leave administration, HR compliance, and an exceptional team member experience throughout the NORAM region.

Regional HR & Team Member Support
Support employee experience initiatives and help foster a positive, collaborative, and people-first environment
HRBP Partnership & Operational Support
Partner closely with NORAM HRBPs to support operational execution of regional people strategies and organizational initiatives
Help coordinate HR processes tied to performance cycles, talent reviews, engagement initiatives, manager support, and workforce planning activities
Support operational follow-up and coordination related to employee relations matters, documentation, and internal processes as directed by HRBPs
At Cloudbeds, we're not just building software, we're transforming hospitality.
Our intelligently designed platform powers across 150 countries, processing billions in bookings annually.
From independent to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.
Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent practical experience)
3+ years of experience in:
Strong understanding of:

Experience working in global SaaS, technology, hospitality tech, or high-growth companies
Experience supporting multi-state U.S. populations and/or Canadian employees
U.S. employment laws;
HR operational best practices;
employee lifecycle administration;
and compliance processes;
Familiarity with Canadian employment standards and provincial labor regulations strongly preferred;
Experience supporting HRBPs, regional HR functions, or People Operations teams;

Our intelligently designed platform powers across 150 countries, processing billions in bookings annually.

parental leaves;
state/provincial leave programs;
Maintain accurate leave documentation and ensure proper tracking within internal systems;
Coordinate communication between employees, managers, Payroll, Benefits, HRBPs, and external vendors when applicable;
Support compliance tracking and operational execution related to leave management processes.
Ensure integrity, accuracy, and consistency of organizational, payroll, compensation, PTO, and benefits-related data;
Provide timely updates, guidance, and support related to HR policies, handbooks, processes, systems, employee lifecycle events, PTO, leave tracking, and general People operations
Escalate sensitive or complex matters appropriately to HRBPs, Legal, Payroll, Benefits, or leadership when needed
Responsible for coordinating quarterly NORAM coffee breaks, regional holiday initiatives, and employee engagement activities to foster team connection, culture, and a positive employee experience within the region.
Act as a strong operational liaison between HRBPs, Payroll, Benefits, People Operations, Talent Acquisition, Finance, and Business Systems teams.

This listing is sourced directly from Cloudbeds's careers page and normalized into a canonical job model.