LearnUpon
Customer Success Manager, Essential
Philadelphia · Exec
Sponsorship not specifiedDetected 28 days ago
Customer SuccessCommunication
About the role
- The LearnUpon Customer Success team is a global group operating within a collaborative, supportive environment where collective accomplishments are celebrated.
- Members of this team take deep ownership of their portfolios across the US, EMEA, and APAC regions, acting as trusted advisors to ensure clients achieve meaningful business outcomes.
- With a sharp focus on protecting and growing revenue, they proactively secure customer retention and unlock strategic expansion opportunities by consistently demonstrating ROI and leveraging data-driven health insights.
Responsibilities
- Deliver timely, high-quality support through efficient, structured interactions and self-service enablement
- Collaborate cross-functionally to deliver a consistent and scalable customer experience
- Maintain strong operational discipline, including data accuracy, activity tracking, and adherence to defined processes
Requirements
- 1-3+ years experience in SaaS, consulting, operations, or an equivalent field
- Strong execution mindset with the ability to follow and improve structured processes
- Comfort working in a data-driven, high-volume environment, prioritizing effectively across a large portfolio
Skills
- Strong communication skills and attention to detail
Benefits
- We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Company info
- LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that's easy, scalable and focused on results.
- Read more about life at LearnUpon here.
- Customer Experience
- About the Company
- Additionally, they work cross-functionally across multiple time zones, partnering closely with internal Product and Sales teams to advocate for client needs and directly influence the product roadmap.
- About the Opportunity
- The Customer Success Manager, Essentials manages a broad portfolio of customers, ensuring they achieve meaningful outcomes and ongoing value through LearnUpon.
- This role is focused on scale, consistency, and execution, combining digital engagement, structured success programs, and proactive outreach to support customers efficiently.
- You will leverage tools, data, and defined processes to guide customers toward success across a large book of business.
- You are accountable for customer outcomes, retention, and expansion support, ensuring customers are positioned for renewal through timely engagement, clear value communication, and effective prioritization.
- Position customers for renewals and expansion through consistent, programmatic value communication, stepping in 1:1 when risk or opportunity requires deeper ownership
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This listing is sourced directly from LearnUpon's careers page and normalized into a canonical job model.