Cato Networks
Sr. Customer Success Manager
New York, New York, United States · Senior
Sponsorship not specified$160k-$200kDetected 6 days ago
Cloud PlatformsCustomer SuccessFirewallBGP/OSPFSD-WANLoad BalancingCommunication
About the role
- Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud.
- It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more).
Responsibilities
- Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements
- 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
- Experience in full commercial negotiations as well as some technical escalation
- Experience and exposure working with networking or security software solutions
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
- Must be very well organized and able to work effectively in a nimble and fast-paced environment
- Must be located within the Bay Area, CA, United States
- Ability to travel up to 25% of the time
- If your requirements fall outside of this range, you are still welcome to apply.
Skills
- Welcome to the future of cloud networking and security!
Compensation
- A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000.
Benefits
- for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
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This listing is sourced directly from Cato Networks's careers page and normalized into a canonical job model.